Shipping & Returns
Shipping Policy
As our straps are handmade, please allow up to 3-5 working days (or 10 days for Vegan straps) for your strap to be made and dispatched. The estimated delivery time (which doesn't include the 3-5 working days for making and dispatching the strap) will be show at the checkout as well be detailed in your dispatch email. This will be sent to you when your strap has been made and dispatched.
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All UK shipping is free of charge.
Shipping to the rest of the world is £20.
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We use Royal Mail 1st class on all orders within the UK (1-2 working days).
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We use Royal Mail International Standard on all orders outside of the UK (3-5 working days for Europe, 5-7 for the rest of the world).
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Unfortunately we do not offer delivery tracking at this time.
Return & Exchange Policy
In the unlikely situation that an item is faulty, damaged or incorrect we will refund the full cost of the item plus any delivery costs. On receipt of the parcel, please contact us on southsideharbourguitarstraps@gmail.com to notify us that you will be returning the parcel and the reasons why so we can do our best to resolve the issue.
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Please let us know if you would like a refund or any exchange of the item. Once we have confirmation of your intent to return the item we will advise you of the best postage option and provide you with our postage address. Please post the item back to us accordingly and be sure sure to obtain proof of postage. Once received, please allow us 14 days to process your refund or exchange.